شرایط خدمات

"Boti" / "we" / "the Company" — Boti Mobile Ltd., Israeli Co. No. 517161410.

"Service" — The Boti platform, including the website (boti.bot), applications, API, and any related service.

"User" / "you" — Any party using the Service, accessing it, registering, or creating an account.

"Account" — A user account in the Service.

"User Content" — Any information, data, text, communication, or other material that the User uploads, transmits, or creates through the Service.

"AI Output" — Outputs generated automatically by AI components of the Service.

"Infrastructure Providers" — Third-party providers required for the operation of the Service, including cloud infrastructure providers, Large Language Model (LLM) providers, communication and digital channel providers, and payment service providers.

"Downtime" — Material unavailability of the Boti platform that prevents the User from performing basic operations.

"Monthly Subscription Fees" — The ongoing monthly subscription fees paid by the User.

2.1 Using the Service, registering to it, or creating an account constitutes full agreement and acceptance of these Terms and of Boti’s Privacy Policy.

2.2 Registration is completed by filling in the registration form with accurate, complete, and current information.

2.3 If you register on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

3.1 The Service is intended for users aged 18 and over, or for duly registered corporate entities.

3.2 The Service is intended for business use only.

3.3 Boti reserves the right to refuse registration, restrict access, or terminate accounts for any reasonable cause.

4.1 The User is responsible for maintaining the confidentiality of login credentials.

4.2 Any action taken in the Account will be deemed to have been performed by the Account holder.

4.3 The User must notify Boti promptly of any unauthorized use of the Account.

4.4 Two-factor authentication (2FA) and periodic password updates are recommended.

5.1 Boti provides a SaaS platform for customer service management, automation, AI, and messaging broadcasts across digital channels.

5.2 Specific features available to a User depend on the User’s subscription plan.

5.3 Boti reserves the right to modify, add, or remove features at its discretion, with reasonable notice.

5.4 The Service may be unavailable from time to time for maintenance, upgrades, or bug fixes.

6.1 Boti may offer features marked as Beta, Preview, Early Access, or Trial.

6.2 Such features are provided "AS IS", without any warranty or representation.

6.3 Boti may, at any time, modify, restrict, monetize, or discontinue Beta features — without prior notice and without liability to the User.

6.4 The liability limitations in Section 16 shall fully apply to Beta features. SLA credits do not apply to Beta features.

6.5 Use of Beta features constitutes acceptance of these terms.

The User is prohibited from:

• Using the Service for any unlawful activity or any activity that infringes the rights of third parties;
• Sending spam, unsolicited messages, or content that is offensive, threatening, misleading, or infringes intellectual property rights;
• Impersonating any person or entity, or providing false information;
• Attempting to breach the Service, reverse-engineer it, or circumvent security measures;
• Using the Service to develop a competing product or to copy components of the Boti platform;
• Using the API in a manner that exceeds reasonable quotas or impairs the system’s performance for others;
• Collecting information about other users without their consent;
• Breaching the terms of service of any Infrastructure Providers integrated into the Service.

8.1 The Service includes Artificial Intelligence (AI) capabilities — including inquiry classification, pattern detection, conversation summarization, translation, automated responses, and content generation.

8.3 User’s Responsibility for Human Review. The User is obligated to review, verify, and approve any AI Output before relying on it, forwarding it to an end customer, making a business decision based on it, or taking any legal, financial, medical, or regulatory action.

8.4 Prohibition on Sole Reliance on AI. Use of AI Output as a sole substitute for professional judgment in high-impact domains — including medical, legal, financial, insurance, or regulatory matters — is prohibited.

8.5 Third-Party LLM Providers. Boti uses Large Language Models (LLMs) provided by third-party providers. Use of the Service is also subject to the terms of such providers. The User authorizes the transfer of relevant content to such providers for processing.

8.6 Responsibility for AI Content Published by the User. The User is solely responsible for AI Output that the User chooses to use, publish, or forward to its customers. Boti is not responsible for outcomes resulting from use of AI Output.

9.1 The User retains all rights in the content uploaded to the Service.

9.2 By using the Service, the User grants Boti a non-exclusive, worldwide, royalty-free license to store, process, and use the User Content — solely for the purposes of providing, operating, backing up, and improving the Service.

9.3 Boti may use anonymized and aggregated data for product improvement, usage analytics, and statistics.

9.4 The User is responsible for ensuring it has the right to upload and process the content.

10.1 All rights in the Boti platform — including code, architecture, content, design, logos, AI models, prompts, automations, and methodology — belong exclusively to Boti.

10.2 The User receives a limited, personal, non-exclusive, non-transferable license to use the Service.

10.3 It is prohibited to copy, reproduce, publish, distribute, sell, lease, or create derivative works based on the platform.

10.4 Feedback, suggestions, and ideas submitted by the User to Boti may be used by Boti without restriction and without compensation.

11.1 Some Boti services require payment.

11.2 Payment will be made according to the chosen subscription terms. Automatic renewal applies unless cancelled in advance.

11.3 Boti reserves the right to change subscription prices with 30 days’ prior notice.

11.4 Subscription cancellation is available at any time. Amounts paid prior to cancellation are not refundable, unless otherwise agreed.

11.5 Non-payment on time may result in service suspension.

12.1 Operational Notices. By signing up, you agree to receive operational notices from Boti related to your account.

12.2 Marketing Content. To receive marketing content, Boti will request your explicit and separate consent (Opt-In), in accordance with the Israeli Communications Law (Telecommunications and Broadcasts), 5742-1982 and its amendments (the "Anti-Spam Law"), and applicable international anti-spam laws (CAN-SPAM, CASL, GDPR, etc.).

12.3 Right to Unsubscribe. The User may unsubscribe from the marketing mailing list at any time. Boti will process the unsubscribe request within 7 business days.

12.4 Boti will not transfer User details to third-party marketers without the User’s explicit consent.

13.1 The Service may use third-party services and Infrastructure Providers (including communication and channel providers, LLM providers, cloud infrastructure providers, SMS providers, and payment service providers).

13.2 Third-party services are governed by their own terms of service and privacy policies. Boti is not responsible for their availability, malfunctions, or changes to their terms.

13.3 The User’s use of third-party services through Boti is also subject to those third-party terms.

14.1 Boti respects the privacy of its users. Collection, storage, and processing of personal information will be conducted in accordance with Boti’s Privacy Policy.

14.2 With respect to the User’s end-customer data — the User is the data controller and primarily responsible for compliance with applicable privacy laws. Boti acts as a data processor on the User’s behalf.

15.1 Boti takes reasonable and industry-standard security measures to protect data.

15.2 Notwithstanding the above, complete security cannot be guaranteed.

15.3 In the event of a significant security incident affecting User information, Boti will notify the User within a reasonable time.

16.1 The Service is provided "AS IS". The Service is provided AS IS, without warranty of any kind. Boti does not guarantee that the Service will be error-free, will fit the User’s specific needs, or will achieve specific business outcomes.

16.2 Exclusion of Indirect Damages. Boti shall not be liable for indirect, consequential, special, punitive, or exemplary damages — including loss of profits, loss of revenue, loss of business opportunities, loss of reputation, loss of data, or business interruption.

16.3 What is not Boti’s responsibility:

• Malfunctions in third-party services and Infrastructure Providers (including communication and channel providers, LLM providers, cloud providers, etc.);
• Malfunctions in the User’s internal systems;
• Defective, missing, or incorrect data provided by the User;
• Changes made by the User or integration with third-party software/hardware without approval;
• Improper use of the Service;
• The User’s business-operational activity;
• Business outcomes that were not achieved;
• Inaccuracies or incorrect results in AI Output (see Section 8);
• Beta or trial features (see Section 6);
• Force Majeure (see Section 21);
• Downtime beyond 99% uptime — subject to SLA credits under Sections 16.6–16.8.

16.4 Exceptions. The limitations in this section shall not apply in cases of gross negligence, willful misconduct, knowing breach of confidentiality, or fraud.

16.6 Availability Commitment (SLA). Boti will use reasonable efforts to maintain service availability of at least 99% monthly. "Downtime" means material unavailability of the Boti platform.

Exclusions from Downtime. The following shall not be counted as Downtime for SLA purposes:

• Scheduled maintenance with reasonable prior notice (up to 4 hours per month);
• Force Majeure (cyber attacks, natural disasters, communication outages, regulatory orders);
• Malfunctions in critical Infrastructure Providers (communication and channel providers, LLM providers, cloud providers);
• Malfunctions in the User’s systems, or changes the User made to the Service;
• Exceeding rate limits or API quotas;
• Communication / internet problems on the User’s side;
• Beta or trial features.

16.7 Service Credits. If actual monthly availability falls below 99%, the paying User shall be entitled to a service credit per the following table:

For non-paying users — credits under this section do not apply.

16.8 Credit Request Conditions and Sole Remedy. The User must request the credit in writing within 30 days after the end of the month in which the breach occurred. The credit will be granted as a credit toward the next month’s billing only.

The User agrees to indemnify, defend, and compensate Boti against any claim, demand, or damage brought by a third party arising from:

• The User’s business activities (including shipping delays, products, cancellations, warranty, service levels);
• Content or data uploaded by the User to the Service;
• AI Output that the User chose to rely on or forward to its customers;
• Breach of these Terms or any applicable law;
• Infringement of third-party rights by the User;
• Improper use of the Service.

18.1 The User may stop using the Service and close the account at any time.

18.2 Boti may suspend or terminate a User’s account immediately in case of: breach of these Terms; misuse of the Service; non-payment; suspicious or unlawful activity; or as required by a competent authority.

18.3 Upon termination, Boti will allow the User a reasonable period to export the User’s data.

18.4 After 90 days from termination, Boti may delete the User’s data.

18.5 Termination for Convenience by Boti. In addition to Section 18.2, Boti may terminate the engagement with any User, for any reason and at its sole discretion, with 60 days’ prior written notice. In case of such termination, Boti shall refund the paying User the pro-rata portion of subscription fees paid for the unused period.

19.1 Boti may update these Terms from time to time.

19.2 In case of material changes, Boti will notify registered users.

19.3 Continued use of the Service after updates constitutes acceptance of the new Terms.

20.1 The parties commit to act in good faith to resolve disputes amicably, before initiating legal proceedings.

20.2 The claiming party shall provide a detailed written notice of the cause of action. The receiving party shall have 30 days to respond.

20.3 If no settlement is reached within 30 days, the parties shall consider in good faith referring the dispute to non-binding mediation.

20.4 If, after 60 days, no resolution has been achieved, either party may bring the matter before the competent court.

20.5 This section does not apply in cases of requests for urgent relief or injunctions, or in cases of clear breach of confidentiality or intellectual property obligations.

21.1 Boti shall not be liable for any failure or delay in performing its obligations arising from Force Majeure.

21.2 "Force Majeure" means any event outside Boti’s reasonable control, including: natural disasters; war, hostilities, terrorism; cyber attacks and DDoS attacks; communication or internet outages; extended power outages; regulatory orders; pandemics; strikes not within Boti’s control; and material outages at critical Infrastructure Providers (including cloud infrastructure providers, communication and channel providers, and LLM providers).

21.3 Boti will notify Users as soon as practicable of the occurrence of a Force Majeure event.

21.4 If a Force Majeure event continues for more than 60 consecutive days, either party may terminate the engagement upon written notice.

22.1 Entire Agreement. These Terms constitute the entire agreement between the parties.

22.2 Severability. Invalidity of any provision shall not affect the validity of the remaining provisions.

22.3 No Waiver. Failure to enforce a right shall not be deemed a waiver of that right.

22.4 Assignment. The User shall not assign its account without Boti’s approval. Boti may assign its rights in case of merger / acquisition.

22.5 Notices. Notices shall be sent to the email address provided by the User upon registration.

22.6 Language. These Terms are provided in Hebrew and English. In any case of conflict, the Hebrew version shall prevail.

22.7 Governing Law & Jurisdiction. These Terms are governed exclusively by the laws of the State of Israel. The exclusive jurisdiction over any dispute shall be the competent courts in the Tel Aviv — Yafo District.

Questions, requests, or reports — please contact us:

Boti Mobile Ltd.

Email: legal@boti.bot · Website: boti.bot

Phone: +972-53-564-6690