Changelog

Build automations that react when a phone call goes unanswered. Two new workflow triggers — Incoming Missed Call and Outgoing Missed Call — fire after a call ends without being answered, so you can automatically send a follow-up SMS or WhatsApp, create a CRM task, hand the contact to an agent, or call back through any of your channels.

You can now import contacts from Excel (XLSX) files in addition to CSV. The importer also smart-matches Hebrew and English column names (e.g. טלפון, שם מלא, phone, full_name) and you can pick a single label to auto-apply to every imported contact.

Impact: Dictate your bot's instructions instead of typing.

Tap the new microphone button next to the emoji picker to record — partial words appear live as you speak, and the transcript is inserted at your cursor.

A small language badge above the mic shows the active listening language (EN, ע, ES, …). Click it to switch on the fly — recording restarts in the new language without losing what you already dictated. Defaults to your current UI language (English on /en/, Hebrew on /he/, etc.).

The textarea is locked while recording so you can't accidentally clobber the incoming transcript.

New admin tool to benchmark LLM model response times. Compare time to first token and total response time across multiple models in parallel.

Anywhere you pick a contact, you can now create a new one without leaving the screen. Start typing a name, phone, or email — if no match is found, click 'Create {name}' at the bottom of the list and a quick-create form opens pre-filled with what you typed. After saving, the new contact is selected automatically. The create option is always visible, even when there are other matches.

Adding a custom field to a pipeline now opens the full field editor, letting you pick the type (text, number, date, contact) and set whether it's a main field or hidden from editing — the same options you get when editing an existing field.

You can now add a new stage to your pipeline without opening the board settings. A New Stage button appears after the last column in the Kanban view and opens the same stage editor you already use.

Hover over any stage name on your board or list view and a pencil icon now appears. Click it to rename the stage, change its color, and see its ID — no more digging into the board settings to tweak a column.

Reordering buttons inside workflow nodes now works reliably, so the order you set is the order that sticks.

Dark mode now has better contrast and a more polished look, making it easier on the eyes during long sessions and improving readability across the app.

Create your own macros for conversations, CRM cards, and contacts. Turn repeated actions into one-click buttons that fit the way your team works.

The workflow builder has a cleaner, more modern look that makes it easier to build and navigate complex flows at a glance.

Calls to non-phone destinations are routed more efficiently, malformed numbers no longer misdial, and workflow nodes clear stale variables so runs stay predictable.

Attach Zoom meetings to conversations with smarter host/guest handling, see video thumbnails at a glance, close video modals with ESC, and enjoy a true-black, higher-contrast dark mode. Also: social share links now show rich previews.

Onboard WhatsApp with embedded signup, update billing for WhatsApp channels, manage videos in admin, and enjoy much faster short-link redirects thanks to long-term caching.

Use the new CreateInvoice node to generate finance documents (with PDFs) as part of any automation, and filter Israeli export summaries by issue date.

Hear how your bot will sound before going live — preview any voice right from the builder while you design.

Switching plans and managing subscriptions is more reliable, with clearer channel naming across billing.

Create tax invoices, handle multiple currencies cleanly, and act on many invoices at once — a major upgrade for finance teams.

Reorder pipeline stages for each view independently, and explore optional add-ons on the new Pricing Add-ons page.

Reach internal extensions directly when placing calls through SIP, so transfers and direct-dial flows work as expected.

Connect Zoom at the user level, share deal cards via link, and click +N on the calendar to see the full deal list for any day.

Reuse common deal layouts with Card Templates, and close any stacked dialog with the ESC key — it now always closes the one on top.

The workflow builder is easier to navigate, and outgoing emails are more reliable.

See your deals on a calendar or as a sortable list, pick your first day of the week, and switch views per pipeline — perfect for planning follow-ups and deadlines.

Twilio voice channels now support call recording, so you can review past conversations and train your team.

Small stability improvements so skills load and run as expected.

Incoming and outgoing messages now align correctly in every conversation, so chats read naturally again.

Get notified on labels you care about, and use the new SmartRun shipping API to create shipments, print labels, and track deliveries without leaving Boti.

Remove recorded Zoom meetings directly from Boti when you no longer need them, keeping your storage tidy and data under control.

Dragging deals between columns feels more accurate with improved collision detection, and each column scrolls independently so long lists no longer force the whole board to jump.

Manage your deals visually on a Kanban board — drag cards between stages, create custom pipelines, and keep track of contacts across every workflow.

Clearer disclosure about which AI providers process your bot responses, so you know exactly how your data is used.

Tap a button on any message bubble to have it read aloud, perfect for catching up hands-free. Call recordings now show up neatly in the calls view, and email bounces are handled automatically.

No need to prepare and upload an external audio file — now you can record directly from your microphone when creating phone call templates. Simply click record, preview your recording, and save.

You can now create broadcasts with templates that are still pending Facebook approval. Messages will be queued and sent automatically once the template is approved. If the template is rejected, the broadcast will be cancelled. Scheduled broadcasts with pending templates are also supported — they respect both the approval and the scheduled time.

You can now manage your contact labels from the Contacts page. Rename labels, change their colors, or delete ones you no longer need — all from a single modal. Click 'Manage Labels' next to your label filters to get started.

You can now add a secondary title (preheader) to your email templates. This text appears as a preview snippet in the recipient's inbox, right next to the subject line — helping your emails stand out and get more opens. Emoji support included! 🎉

You can now add emojis directly to your email template subject line using the new emoji picker button, making your email subjects more expressive and eye-catching.

In the emails channel, you can now see the original formatted emails instead of just the plain text version — keeping the original layout, images, and styling intact.

Your bots can now edit, delete, and search Google Calendar events — making it easy to build scheduling workflows that update or cancel appointments and find available slots, all automatically.

Your bot can now check your Google Calendar for free/busy times and create events automatically — like having a built-in Calendly. When a customer asks to book a meeting, the bot checks your real-time availability and schedules it directly on your calendar, no extra tools needed.

Get an instant AI-powered summary of any conversation right from the conversation menu. Each channel can also have its own custom summary prompt, so summaries are tailored to your business needs.

You can now search for conversations that contain matching messages. Search results are split into Contacts and Messages sections, and clicking a message result opens the conversation with the search highlighted.

You can now search through all messages within a conversation. Matching results are highlighted in yellow and you can jump between them using the navigation arrows. Press Ctrl+F or use the search icon in the chat header to start searching.

Connect your WooCommerce store to automate order messages and customer support. Also, you can now send private notes outside the 24-hour WhatsApp window and send templates from workflows.

Delete, rename, and recolor labels inline without leaving your list. New conversation modal gets a side-by-side layout, and messages no longer briefly disappear before showing up.

Private notes now use a yellow input with tabs and @mention support, and you get push notifications when teammates assign you a conversation or @mention you in a note.

Change your password directly in security settings. Admin user list gains a search bar and a filter for users who joined through a specific account.

Connect your Facebook Messenger channel, get automatic transcripts and summaries for every call, and enter phone numbers with a country selector that auto-detects your location.

Ask questions about your data in plain language and get answers back as tables. Query results support titles, and link click tracking now filters out crawlers for accurate stats.

Automate your Priority ERP with 18 new workflow nodes, including 7 triggers and 11 actions. Unread messages now stay unread until you read them elsewhere, and the Add Trigger dropdown shows all available trigger types.

Track where your conversations come from with UTM parameters and referral data from WhatsApp. Channels now show type badges with logos for quick identification.

Connect Make.com directly with new webhook registration endpoints. Admin billing gains JSON previews, addon catalog management, and plan filtering for subscriptions.

Every link sent in a conversation is now automatically tracked. You can see how many times each link was clicked and when, so you know which content resonates with your contacts.

When a message contains a link, a preview card now appears showing the page title, description, and image. This helps you and your contacts quickly see what a link is about without leaving the conversation.

You can now add private notes to any conversation. Use them to share background context, internal comments, or important details about a customer with your team. Notes are visible to all agents but hidden from the customer. Click the note icon in the chat header to view, add, edit, or delete notes.

Contact phone numbers are now shown next to names in conversation lists and chat headers, formatted in local style (e.g., 052-3737233). This makes it easier to identify contacts at a glance, especially when dealing with multiple contacts who might have similar names.

Right-click any node in the workflow builder and select 'Play node' to execute just that node with its saved configuration. Great for testing without running the entire workflow.

A new workflow node type that lets you send emails directly from your automation flows. Configure recipients, subject, and body with dynamic variables to create automated email notifications and alerts.

New workflow node lets you automatically send a 👍 reaction to customer messages. Perfect for acknowledging messages before your bot responds or showing appreciation when customers complete forms.

Assign conversations to specific team members with a user selector and see who's handling what with agent avatars. Also added AI query assistance and per-user databases.

A new workflow node that automatically assigns conversations to a specific agent. Route incoming chats to the right team member based on your workflow logic — no manual handoff needed.

A new workflow node that sends a custom prompt to AI and returns the response. Use it to generate text, extract information, classify messages, or transform data — all within your workflow using GPT-4o or other models.

A new workflow node that lets AI generate and run SQL queries on your connected databases using natural language. Just describe what data you need, and the AI builds and executes the query for you — no SQL knowledge required.

You can now create dedicated PostgreSQL databases for your account to store custom data like customer records, orders, or any business data. Each database is isolated and secure, with a built-in SQL editor and visual table viewer for easy data management. Perfect for integrating with workflows to store and query your own data.

Workflows can now call external APIs with the new HTTP Request node. Choose your method (GET, POST, PUT, PATCH, DELETE), set headers and body, and route the workflow based on success or failure — ideal for integrating with third-party services and webhooks.

You can now run SQL queries on your databases directly from workflows. Connect a database, write your query, and use the results in subsequent workflow steps — perfect for data lookups, record updates, or building dynamic responses based on your data.

You can now assign conversations to specific agents on your team. Click the user icon on any conversation card to select an assignee. The conversation stays in its current position and shows the assigned agent's initials.

Upload media directly inside workflow nodes, use the new trace panel with keyboard shortcuts, and customize chat buttons with your own logo and images.

See call statistics at a glance, use a redesigned Add Node modal in the workflow builder, and view tickets comfortably on your phone with the new mobile-friendly layout.

Conversation pages now load noticeably faster even with thousands of messages. Google Sheets integration supports variables, and broadcast click tracking is more accurate.

Bot and label selectors are now searchable and close automatically after selection. Fixed scroll jump issue when changing labels or bots, making the interface smoother and more responsive.

Turn conversations into tickets to track customer requests through to resolution. New call forwarding server routes calls properly, and Twilio SMS forwarding now works reliably.

Now you can create custom slash commands that appear when users type '/' in WhatsApp chat. Add up to 30 commands like /help, /contact, or /pricing - each with a helpful description. When customers type '/', they instantly see all available options, making it easier to interact with your bot without needing to guess. Commands sync directly with WhatsApp in real-time, so changes take effect immediately.

Create scannable QR codes and short links that open WhatsApp with a pre-filled message. Perfect for print materials, packaging, signage, or marketing campaigns. Edit your message anytime—the link stays the same. Customers scan or click, and they're instantly chatting with you. Managed directly through WhatsApp's official system for maximum reliability.

Your workflows now execute reliably end-to-end with a new runner. Bot preview tab lets you test inside a device frame, and filter tooltips explain what each button does.

We've introduced a new feature that allows you to manage broadcast messages more effectively in your conversation inbox. You can now use a broadcast filter button to prevent broadcast messages from automatically moving conversations to the top. This helps keep your inbox organized by ensuring that only non-broadcast interactions affect the conversation order. Conversations with only broadcast messages will now appear at the bottom, sorted by the last broadcast date. This feature helps you maintain a clear view of your most important conversations.

You can now view CRM information directly within conversations. Set up your CRM iframe source URL in the channel details page, and it will appear on the conversation screen. The iframe will display additional CRM data related to the current conversation, enhancing your ability to manage customer interactions. On desktop, the iframe opens on the side, while on mobile, it opens in a modal. You can toggle the iframe visibility using a button in the conversation header.

You can now use passkeys as a secure and convenient way to log in to your account. This feature allows you to authenticate using biometric methods like fingerprint or facial recognition, or with a security key, providing enhanced security without needing to remember a password. This update also fixes the issue where adding a second passkey would result in an error. Now, you can manage multiple passkeys seamlessly.

You can now easily upload images to your conversations by simply dragging and dropping image files from your computer directly into the chat area. This feature makes it more convenient to share images, as you no longer need to use the file picker. Just drag your image over the conversation area, drop it, and it will be ready to send. This works in both conversation and bot preview modes, supporting images up to 16MB.

The chat input box now automatically focuses when you open or switch between conversations. This improvement ensures that you can start typing your messages immediately without needing to click on the input box first. This feature is designed to enhance usability and streamline your messaging experience.

New Phone and Email channels let you reach customers beyond chat apps. Workflow builder gains right-click to add nodes and better positioning.

Log in with passkeys instead of passwords for faster, safer access. Accounts are now called Organizations, and your language preference saves across sessions.

Sometimes you respond faster than the bot. If you send a manual message while the bot is still typing, the conversation automatically switches to manual mode and the bot stops responding. This prevents users from receiving duplicate responses from both you and the bot.

When you send multiple messages while the bot is thinking, it now responds only to your most recent message instead of replying to all of them. This makes conversations feel more natural, as the bot considers your previous messages but focuses its response on what you just asked.

Test how your bot handles rapid-fire messages by sending multiple questions before the bot finishes responding—useful for simulating real users who send partial messages quickly (like in WhatsApp). Enable in Account Settings > Features.

Impact: Users now receive a clearer, more helpful message when they send audio longer than 60 seconds.

Benefit: Better user experience with friendly guidance to record shorter messages or type instead.

Filter conversations by assigned bot. Select one or more bots to view only conversations handled by those bots, whether assigned directly or using the channel's default bot. Active filters are highlighted in blue.

Work late at night and schedule your broadcast to send tomorrow morning. Enjoy your life while your messages are delivered at the perfect time.

Templates now support multiple links with custom titles. You can add links to buttons and assign each link its own descriptive title.

Impact: You can now manually set WhatsApp template names instead of auto-generated ones.

Benefit: Full control over template naming for better organization and Facebook compliance.

How to enable: Go to Account Settings → Templates section → Toggle on 'Let me give name to template'. Template names must follow Facebook rules: lowercase letters, numbers, and underscores only (max 512 characters).

Impact: Set a default country code for each channel, allowing phone numbers to be entered without area codes when broadcasting or using other features.

Impact: Preview exactly how your broadcast will appear before sending to anyone.

Benefit: Send test messages directly to your own WhatsApp first, so you can verify everything looks perfect before reaching thousands of contacts. No more creating broadcasts with a single recipient just for testing.

Impact: Create templates faster with instant search

Benefit: Your time is valuable - find and insert any element instantly without scrolling through menus

Labels are now scoped per account so teams stay organized without overlap, plus improved message bubbles and template sending.

Title: Find Conversations Instantly

Impact: Quickly locate specific conversations by typing a customer's name or phone number

Benefit: Search filters conversations in real-time as you type, with automatic Israeli phone format conversion (searching 052... also finds 97252...)

Title: Dynamic Variable Validation in Template Builder

Impact: The Create Template button is now disabled when template parameters are invalid

Benefit: Prevents submission of templates with non-sequential parameters (e.g., $1, $3 without $2)

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Title: Channel Health Info at a Glance

Impact: See your WhatsApp channel's messaging tier, quality rating, and review status directly on the channel page

Benefit: Quickly understand your channel's limits and status without leaving the app

The channel detail page now shows:

You can also now change your channel's default bot directly from this page.

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Title: Test Your Bots via WhatsApp

Impact: Bot creators can now test their bots through WhatsApp before going live

Benefit: Send a message to our test number and instantly chat with your bot as if it were already deployed

How it works:

1. Open your bot in the Bot Builder

2. Click the green test flask icon (only visible if your bot has a Test ID)

3. Click "Open in WhatsApp" - a pre-filled message with your bot's Test ID will open

4. Send the message and start chatting with your bot through WhatsApp

Each user gets their own private test channel where all test conversations are stored, so you can see them in your Chats screen just like regular conversations.

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Quick access to your WhatsApp channels from the hamburger menu

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Quickly find conversations by filtering them based on their assigned labels.

Organize and locate specific conversations instantly by selecting labels as filters, helping you focus on particular topics, priorities, or customer segments without scrolling through your entire conversation list.

Quick access: Click any label to instantly show only conversations tagged with it, making it simple to review related discussions

Multiple filter support: Apply multiple label filters at once to narrow down to exactly the conversations you need

Insert dynamic placeholders into message templates that get replaced with actual data when sending.

Create personalized message templates using variables like customer names, dates, or custom fields that automatically populate with real values when the message is sent, making mass communication feel personal without manual editing.

Live preview: See exactly how your template will look with sample data before saving, ensuring formatting and variable placement work as intended

Flexible variables: Use any variable name in your template - the system adapts to whatever data you provide when sending the message

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Send messages with a button that opens any URL when tapped, without displaying the raw link in the message.

Users see a clean message with a labeled button instead of long or unclear URLs, making it easier to guide customers to booking pages, product links, or forms while keeping messages professional

Configure up to 4 ice breaker prompts that appear when users start a conversation with your WhatsApp business number.

Guide customers with suggested actions like "Book an appointment" or "Track my order" that they can tap when opening a chat for the first time, reducing friction and helping users understand how to interact with your business

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Find bots faster with type-to-search in bot selection dropdowns.

When choosing a bot from a dropdown, start typing to instantly filter the list by bot name

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Share bots with team members and control their access level with owner, editor, or viewer permissions.

Multiple people can now collaborate on the same bot without sharing login credentials, with granular control over who can view, edit, or fully manage each bot.

Permission management: Enter a phone number to grant access instantly - no invitation or approval needed

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Track how many recipients respond to your broadcast messages within 24 hours of receiving them.

Every broadcast now shows engagement metrics including reply rate, helping you understand which messages resonate with your audience and measure the effectiveness of your outreach campaigns.

Reply tracking: Only the first reply from each recipient within 24 hours counts, providing accurate engagement measurement without inflating numbers from follow-up conversations

Historical data: All past broadcasts automatically show reply statistics, including messages sent before this feature was added

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Quick reply buttons: Buttons in messages now send responses immediately when clicked instead of requiring a second click to submit

Chat message bubbles: Messages now use more screen space on narrow displays, making text easier to read on small devices

Bot reactions in preview mode: Reactions sent by bots to user messages now appear immediately in the preview chat interface

Bot responses now appear word-by-word as the AI generates them instead of waiting for the complete message.

Conversations feel more responsive and natural as users see responses forming in real-time with immediate feedback during longer AI-generated replies.

Streaming indicator: Messages actively being generated display an animated icon showing the AI is working on the response

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Test how your embedded widget appears before adding it to your website.

Features:

Preview exactly how visitors will interact with your widget before installation

Bots can now search Google Sheets data in any language, automatically translating search terms to match the column language.

Features:

Bot finds correct data regardless of language mismatch between user query and spreadsheet content

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Users can now install Boti as an app on their phone or computer for quick access without opening a browser.

Features:

Access your chatbots faster with a native app experience on any device

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Embedded chat widgets now match your website branding with custom colors and smooth animations.

Features:

Match your brand colors and provide clear visual feedback to website visitors

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Smart suggestions appear instantly when naming bots or labeling images, reducing time spent on repetitive naming tasks.

Features:

Bot names and image titles write themselves based on actual content and purpose

Improvements:

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Bug Fixes:

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Alert messages throughout the system now display in centered modal windows with smooth animations and clear styling.

Improvements:

Error messages, confirmations, and notifications are now more noticeable and easier to acknowledge

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Bug Fixes:

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Emojis now insert at the exact cursor position in conversations instead of always appearing at the end of the message, allowing precise placement within text

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Users can now add emojis directly in the bot instructions editor with a single click.

Features:

Simplifies adding expressive elements to bot personality and responses without copying from external sources

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Mixed Hebrew and English text now flows naturally in the correct reading direction within messages and conversations, improving readability when switching between languages

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AI assistant reviews bot instructions and provides actionable improvement suggestions directly in the bot builder.

Features:

Users receive expert guidance on writing effective bot instructions without leaving the builder interface

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Message bubbles now automatically detect Hebrew text and apply correct text direction.

Improves readability for Hebrew messages with proper text alignment

Added direct access to templates from WhatsApp channel cards for faster workflow.

Users can now manage templates directly from channel cards without extra navigation steps

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Message formatting now detects and converts plain text URLs into clickable links automatically.

Features:

Bug Fixes:

Users can now click on URLs in messages to open them directly without copy-pasting

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Introduced a comprehensive add-ons system to help users discover and manage their bot's special features.

New Pages:

Features:

Available Add-Ons:

Technical:

Users can now easily discover all the special powers their bots have and understand how to use them

Logged-in users are automatically redirected from the login page to prevent unnecessary authentication attempts.

Users already signed in no longer need to manually navigate away from the login page

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Store images in your bot's album and let your bot send them during conversations.

Bot owners can now create image libraries and instruct their bot when to send specific images based on user queries

Automatically greet new users when they start chatting with your bot in web preview.

Bots can now introduce themselves or explain their capabilities when users first interact with them

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Messages with line breaks now display correctly in the web interface.

Messages with multiple paragraphs or line-separated content now appear as intended across all channels

Create new templates by copying and editing existing ones instead of starting from scratch.

Templates can now be cloned to create variations for different languages, seasons, or products

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Fixed location messages sent from bot not saving location data correctly. Location coordinates, name, and address now properly stored in database. Real-time updates now include location data for bot-sent locations.

View messaging costs and usage analytics for each WhatsApp channel.

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Added invitation code requirement to login screen. Before entering phone number, users must enter the invitation code: **botibeta**. Prevents unauthorized access during beta testing phase.

Chat messaging is now fully operational across the platform.

Improved code structure by extracting shared chat components.

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Input box automatically adjusts text direction based on language.

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When a bot receives a message, it now marks the message as read and shows a typing indicator.

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Message bubbles now display time in 24-hour format instead of 12-hour format.

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Messages now display delivery and read status with WhatsApp-style checkmarks.

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Bots no longer create buttons unless explicitly defined by bot owner.

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Conversations now automatically reset context when bot settings change or broadcasts are sent.

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Each conversation now displays its bot status with quick-access controls directly in the conversation list.

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Added ability to send images, videos, and documents in chat conversations.

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Receive images, videos, and documents from WhatsApp users.

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Templates now generate unique names and detect language automatically using AI.

Extended user verification session duration from default to 365 days.

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Users can now create and manage business profiles for their WhatsApp accounts directly within the platform.

Business profiles display publicly to customers contacting your WhatsApp number.

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Added preview functionality for WhatsApp message templates before sending or saving.

Users can now see exactly how WhatsApp templates will appear to recipients, reducing formatting errors and improving message quality.

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Added comprehensive documentation for four key platform features to improve user onboarding and feature adoption.

*Impact: Users can now access complete setup instructions and troubleshooting steps for these features without contacting support.*

Added a link shortening service that generates short links and tracks click analytics.

Added automatic bot assignment for conversations when no specific bot is selected.

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Bot broadcasting now supports message templates and includes message deletion capabilities.

**New Features**

**Bug Fixes**

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Added media upload capability for WhatsApp message templates with local file storage support.

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Updated the broadcast page layout to reduce visual complexity and improve usability.

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Made the entire bot card clickable for easier selection.

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Added webhook forwarding with administrative controls for routing incoming webhooks to external endpoints.

Added support for multiple users with individual accounts and permissions.

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Updated WhatsApp account management to support phone number identification for improved account routing.

**Impact**: Users managing multiple WhatsApp accounts can now distinguish between accounts using phone numbers, reducing confusion when switching between different WhatsApp business accounts.

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Added country selector with dial codes and flags to streamline international phone number entry.

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Added phone number switching functionality and improved WhatsApp account button labels.

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Added custom marketing templates with comprehensive documentation and API support.

Added message templates feature for creating and organizing reusable message content.

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Users can now send messages from bots to multiple phone numbers simultaneously.

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Browser tabs now display specific page titles that reflect the current page content.

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